VOIP Systems

Basildon Voip

Who is VoIP aimed at?

VoIP is ideal for any size of business and is highly-effective in organisations that have more than one site that work together. The system is capable of serving hundreds of employees. Here are some examples of how the  VoIP platform is often used:

Flexibility

Dynamic businesses that want flexibility
Businesses with employees who are regularly on the move or out of the office willnever lose calls as each user can simply tell the system, at the click of a mouse, where the calls should be sent: their desk, their mobile phone (or both!) or their colleague. Also if they miss a call they can pick up their voicemail no matter where they are.

Multi Sites

Ideal for multi-sites
The service is provided centrally so you dont need an expensive system on each site. VoIP connects branch offices together, calls are free between locations and mobiles and everyone shares the same dial plans and directories.

Opex

Organisations that prefer outsourcing and Opex
Hosted on your behalf, there are no expensive maintenance or running costs and you only pay for what you use.

Business Continuity

Organisations that need a business continuity solition
In the event of a disaster the services can be instantly moved across to a backup plan that can include, for example, diverting calls to different locations without the loss of functionality and without expensive call forwarding costs.

Customer Contact

Improving customer contact
Put calls on hold, play marketing messages, move calls seamlessly between users and offices and your customers will get the best experience when calling your business.

Training & Monitoring

Training and monitoring
VoIP provides a cost-effective way to record calls. This centralised feature means calls can be recorded from any location, in any direction and configured instantly at the click of a mouse.

 


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Key Features

VoIP is available with the comprehensive range of features below, as well as a range of additional bolt-on options.

Team

Working as part of a team
N-Way Call for convenient collaboration with colleagues
Hunt Groups for distributing and allocating calls across your team
Call Transfer to any internal or external number
Common or customisable settings for Sites, Groups & Departments
Hold a call and pick it up on another phone with Call Park
Answer a group member’s phone with Call Pick Up
Instant Group Call enabling efficient collaboration

Improving

Improving your company image
Call Waiting ensures you’re ready to take your next call
Get your messages across with Music on Hold
Avoid calls being passed on and on with Diversion Inhibitor
Provide callers with menu options for call routing using Auto Attendant
Enhance your brand by uploading your company logo & specific adverts
CLI Flexibility enabling efficient collaboration

Security

Ensuring Security & preventing fraud
Use Call History to view all calls made, received & missed
Bar unapproved call types with Call Barring
Allow access to phones using Authorisation Codes

Efficient

Working efficiently
Last Number Redial for convenient repeat dialling
Easily make a call with Click to Dial through the user interface or client
Assign calls to cost centres using Account Codes
Use Presence or Pre-set Availability Profiles to manage incoming calls
No more unwanted calls with Anonymous Call Rejection or Selective Call rejection
Automatic Callback so that you stay productive
Call your colleagues when they are free using Busy Lamp Keys
Show you are unavailable using Do Not Disturb
Company directory available from the handset and up to 100 speed dials for your favourite numbers
Use Call Recording for audit trails, compliance or training purposes

Mobile

Mobile and flexible working
Manage incoming calls effectively with Call Forwarding
Home Worker lets you take your profiles and settings to your home office
Play a Voicemail message from your desktop, save it or forward a copy to your entire team
Never miss a call with One Number Anywhere and Sequential Ringing
Keep track of important calls with Call Notify by Email
Use your number and preferences on any enabled phone in your company with Hot-Desking
Use your number and profile on any phone, anywhere with Remote Office

Soft Clients

The Horizon Desktop Client lets you connect your office phone to your preferred business device, such as a laptop or PC. It works seamlessly with the  VoIP service and mobile client to ensure that you can control your user account to handle calls efficiently, wherever you are. The Horizon Desktop Client provides a new way to interact with VoIP and using existing devices you can reduce the cost of entry to a hosted solution, as well as minimising telephony costs incurred whilst on the move or in different locations.

New features such as Presence and Instant Messaging add to the core VoIP services and provide an informed way of communicating with your colleagues, as well as giving you a new route to gain immediate responses when it might not be convenient to speak on the telephone.